Troubleshooting

If the part you ordered didn’t fix your appliance's problem, and you still have the same symptoms in your appliance, then changes are that some other part is at fault.  Properly diagnosing an appliance isn’t always easy (and can sometimes stump even the the best of professionals).  Certain issues can actually have more than one cause.  For example a clothes dryer that won’t produce heat could have the cause originating in one of more than 5 parts.  Similarly a dryer that won't start can be caused by as many as 8 different parts (it usually isn't the start switch).

When you contact me to say that a part didn’t fix their appliance or they think it is bad, I will troubleshoot with you to help pinpoint the issue.  Statistically speaking  well more than 90% of customers who contact me to say that a part is bad, conclude that a different part of their appliance to blame after troubleshooting with them.  If I just assume that the part I sold is bad, I feel that I am doing you a great dis-service, as a misdiagnosed appliance will only result in further delays for you, more aggravation and wasted money.

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